Return Policy

All sales are final. 

Once checkout is complete, orders cannot be changed, modified, or canceled.  However, we will gladly accept returns for defective items. 

Merchandise must be unworn, unused, unwashed, and undamaged  with tags attached.

Merchandise must be returned  *within 7 days* of a Return Merchandise Authorization Number (RMA#) being issued to the customer by Vibrations Clothing Boutique. 

Returns cannot be accepted without an approved RMA#. 

All Approved Returns are for store credit only.  

If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.

  • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.

To start the return of a defective item, you must contact us at support@vibrationsboutique.com within three (3) days (the first day of the return process window starts the day tracking shows delivered status) of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date and time. 

Once your Return Request is approved, you will receive an RMA# and instructions to return your item(s). 

All returns must be sent to the address provided in the RMA notice with the provided label and shipped back to us within seven (7) days of the RMA# being submitted to the customer to qualify for store credit.

Please allow up five (5) business days for store credit processing time which will be issued via the email we have on file.

Return orders cannot be combined so please submit one return request per order.

If your return request was not approved, we will provide an explanation via email.

 

Some return reasons will require a photo submission, please submit clear photos showing the issue.

Items must be in resalable condition to be approved for return.  Moreover, the following items are non-returnable and considered final sale:

  • Sales Promotion Items: discounts, BOGO, B2G2, Doorbusters, etc.
  • Gift Cards
  • Jewelry, Hats, or Hair Accessories
  • Intimates (shapewear, bras, underwear, etc), bodysuits, tights, hosiery
  • lingerie
  • Swimwear without original and attached sanitary liner
  • Personalized or Custom made-to-order items
  • Swimwear missing original or unattached sanitary liner
  • Items returned in poor condition or outside of the return policy window

Vibrations Boutique cannot be responsible for products lost or damaged in the mail. You must address such issues with the shipping carrier so please be sure to get a receipt and tracking information as our goal is to provide an enjoyable shopping experience for our customers

Items returned without meeting the above criteria as stated in this policy must be sent back to the customer and marked as Final Sale,  In this case, the customer is responsible for the shipping cost.