Return/Exchange Policy

At Vibrations, we're committed to your satisfaction. We want you to have an enjoyable shopping experience and become a repeat customer because you are happy with our products and our service. As such, we offer a Return/Exchange Policy that aids in your shopping experience should there be a need for a return. To make the Return/Exchange process easy, please review our Return/Exchange policy details below:

Once checkout is complete, orders cannot be changed, modified, or canceled. However, we will gladly accept returns and exchanges according to the conditions of our return/exchange policy:

Returns

Merchandise must be unworn, unused, unwashed, undamaged with tags attached, and in resalable condition to be approved for return.
Returns cannot be accepted without an approved RMA#.
All Approved Returns will be refunded to your original payment method or in the form of online store credit However, gift cards will receive a store credit, and store credit will re-post as store credit.
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
To start the return, you must contact us at support@shopvcb.com within ten (10) days (the first day of the return process window starts the day tracking shows delivered status) of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date and time.
Once your Return Request is approved, you will receive an RMA# and instructions to return your item(s).
All returns must be postmarked within 10 days of the RMA# being submitted to the customer via email to qualify for a refund.
Once we receive your returned merchandise, please allow up to 10 business days to process your refund. A confirmation will be sent via the email we have on file.
If your return request was not approved, we will provide an explanation via email.
Please note that some return reasons will require a photo submission with clear photos showing the issue.
The buyer is responsible for return shipping costs unless there was an error made on the part of Vibrations. In that case, we will cover the cost of the return by sending an RMA# and a shipping label via the email on file.
The following items are non-returnable/non-exchangeable and considered final sale:
- Sales Promotion Items: discounts, BOGO, B2G2, Doorbusters, etc.
- Gift Cards
- Jewelry, Hats, or Hair Accessories
- Intimates (shapewear, bras, underwear, etc), bodysuits, tights, hosiery
- lingerie
- Swimwear without original and attached sanitary liner
- Personalized or Custom made-to-order items
- Swimwear missing original or unattached sanitary liner
- Items returned in poor condition or outside of the return policy window
Vibrations Boutique cannot be responsible for products lost or damaged in the mail. You must address such issues with the shipping carrier so please be sure to get a receipt and tracking information as our goal is to provide an enjoyable shopping experience for our customers.
Items returned without meeting the above criteria as stated in this policy will be sent back to the customer and marked as Final Sale, In this case, the customer is responsible for the shipping cost. Items not claimed by shipping payment will be given to local charity after 60 days.

Exchanges

We provide exchanges for the same style in a different size, for eligible products and subject to availability.
Once you initiate your exchange by emailing us at support@shopvcb.com within 10 days of delivery, we will issue an RMA# via the email on file. Please include this RMA# with your merchandise when returning. Exchanges are not permitted without the RMA# and receipt of merchandise in advance.
Merchandise must be received within 10 days of issuing RMA# via email to be eligible for an exchange. Merchandise received after 10 days will be returned to the customer.
Customers are responsible for shipping costs on exchanged items. However, If we made a documented error in processing your order and you would like to make an exchange, we will fix the mistake and cover the shipping cost via USPS Ground Advantage.
Merchandise not claimed after 60 will be donated to a local charity.
Once we receive your item, we will send you a confirmation via email and exchange the item for the same style in a different size excluding non-eligible items. Please allow 10 days to process the exchange.
The following items are non-returnable/non-exchangeable and considered final sale:
- Sales Promotion Items: discounts, BOGO, B2G2, Doorbusters, etc.
- Gift Cards
- Jewelry, Hats, or Hair Accessories
- Intimates (shapewear, bras, underwear, etc), bodysuits, tights, hosiery
- lingerie
- Swimwear without original and attached sanitary liner
- Personalized or Custom made-to-order items
- Swimwear missing original or unattached sanitary liner
- Items returned in poor condition or outside of the return policy window